Returns and Refunds Policy

At Yasmin Yard, we want you to be fully satisfied with your purchase of outdoor and travel products. If for any reason you are not happy with your order, our Return and Refund Policy ensures a simple process.

1. Eligibility for Returns

• You may request a return if the product you receive is damaged, defective, or incorrect.

• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (order receipt) is required.

2. Return Request Timeline

• You must request a return within 7 days of receiving your order.

• Requests made after this period will not be accepted.

3. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days

4. Exchanges

• If you prefer, we may replace your item with the same product (if available) or allow you to exchange it for another item of equal value.

• Exchange requests must also be made within 7 days of receiving your order.

5. Non-Returnable Items

• Used products, items damaged due to misuse, and products returned without original packaging are not eligible for return or refund.

• Certain personal-use items may also be non-returnable due to hygiene reasons (if applicable).

6. How to Request a Return or Refund
To initiate a return or refund request, please contact us at:
📧 [email protected]
Include your order number, contact details, and a brief description of the issue.